ac76's Privacy Policy

This Privacy Policy ("Policy") describes how ac76 collects, processes, stores, and discloses personal information of users of its website and services. By creating an account or using the services at ac76, you consent to the terms described in this Policy.

We believe transparency is the foundation of trust. That is why ac76 always uses SSL encryption and modern security technology to keep your information safe. If any changes are made to this Policy, we will notify you in a timely manner.

1.1 Information You Provide Directly

Information you provide yourself during account registration and use of our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password
• Documents submitted for identity verification (as part of the KYC process)
• Financial transaction details: information related to your bKash, Nagad, Rocket, or Upay account

1.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and device identity (Device Fingerprint)
• Browser type, operating system, and language settings
• Pages visited, click patterns, and session duration
• Cookie and local storage data (see Cookie Policy below)
• Geolocation (at a general regional level — not precise GPS location)

1.3 Information Received from Third Parties

On occasion, we may receive limited information from trusted third parties for the purpose of identity verification or fraud prevention. Information received through third parties is protected under this Policy in the same way.

ac76 uses your information for the following purposes:

• Account management: Registration, login, password recovery, and identity verification.
• Financial transactions: Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay.
• Customer support: Resolving your issues through live chat and email.
• Security and compliance: Fraud detection, account protection, and ensuring responsible gaming.
• Service improvement: Analysing user experience to further develop the platform.
• Communications: Sending important notifications, policy updates, and transaction-related information.

3.1 Security Measures

ac76 takes the following technical measures to protect your information:

• 256-bit SSL/TLS encryption — on every data transfer
• Encrypted database — sensitive information stored in encrypted form
• Two-Factor Authentication (2FA) facility
• Regular security audits and vulnerability testing
• Restricted access controls — only staff with a need to know can access the information

3.2 Retention Period

Information is retained for the entire time your account is active and, after account closure, for as long as necessary to meet applicable legal obligations. Financial transaction records are generally retained for an extended period as determined by applicable regulations.

After the required period has passed, personal information is securely deleted or anonymised.

ac76 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service providers: Contracted organisations for payment processing, identity verification, and technical support — limited strictly to the information required.
• Legal obligations: In response to a court order or a lawful request from a competent authority.
• Fraud prevention: In the investigation of financial crime or account security breaches.
• With your consent: Information may be shared with specific third parties if you have given explicit permission.

Third parties to whom information is provided are contractually bound to comply with our privacy standards.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. ac76 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Performance cookies: To monitor how effectively different parts of the site are functioning.
• Functional cookies: To remember your preferences such as language settings.
• Analytics cookies: To understand user behaviour — without any personally identifiable information.

5.2 Cookie Controls

Non-essential cookies can be disabled from your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

As a user of ac76, you have the following rights to control your own information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances — this may be limited where legal obligations apply.
• Right to restrict processing: The right to request that the use of your information be limited in certain circumstances.
• Right to portability: The right to request your information in a structured format.
• Right to object: The right to object to certain types of processing.

To exercise these rights, please contact the support team. We will respond to your request within 30 days.

ac76 is an adults-only platform. Only those aged 21 or above may create an account and use the services. We do not knowingly collect any information from minors.

If we have evidence that a user is under 21, we will immediately suspend that account and delete the associated information. If you have information regarding this, please notify us at [email protected].

ac76's servers and partner organisations may be located in various countries. As a result, your information may be transferred internationally. In such cases, we ensure that:

• SSL encryption is active during data transfer.
• The receiving party is contractually bound to comply with protection standards equivalent to this Policy.
• Information is transferred only to the extent necessary for service delivery.

ac76 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• A notification will be sent to the email address registered to your account.
• The "Last Updated" date at the top of this page will be changed.
• Continued use of the platform after a change has been made will be considered as your acceptance of the new policy.

Responsible gaming is a priority at ac76. To this end, we monitor your gaming history and behavioural data — solely for your protection, not for any advertising purpose. If we identify potentially problematic gaming behaviour, we may contact you and, where necessary, offer support.

To learn more about responsible gaming, please read our Responsible Gaming page.